1. Information received
When you make an enquiry, Sierra London may receive your name, work email address, company or website, the service you are interested in, an invoice or project reference and the details you choose to include in your message.
Please do not send sensitive personal information that is not needed for the enquiry.
2. Why information is used
Enquiry information is used to understand and respond to your request, prepare quotations, administer agreed work, answer project or invoice questions and maintain appropriate business records.
3. Lawful basis
Information is processed where it is necessary to take steps at your request before entering into an agreement, to perform agreed services, to comply with legal obligations or for legitimate interests in running and protecting the business and responding to enquiries.
4. Access and service providers
Information is accessible only where needed to handle the enquiry or project. Technical providers used for website hosting and business email may process limited information on Sierra London's behalf. Information is not sold.
5. International processing
Some technical service providers may process information outside the United Kingdom. Where this applies, the provider's contractual and legal safeguards are relied upon as appropriate.
6. Retention
General enquiries are normally kept only while they remain relevant and for a reasonable follow-up period. Information connected with quotations, invoices or completed work may be kept longer where needed for contractual, tax, accounting or legal records.
7. Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction or objection to its use. You may also have the right to complain to the UK Information Commissioner's Office.
8. Website data
The website may use essential technical data needed to deliver pages securely and prevent abuse. It does not currently use analytics, advertising technology or non-essential cookies, so no cookie consent banner is displayed.
9. Contact
For a privacy request, use the contact route on this website and write “Privacy request” in the subject or message. Enough information may be requested to verify the request before personal data is disclosed or changed.
10. Changes
This notice may be updated if the website or the way enquiries are handled changes. The effective date above will be revised when a material update is made.